Managers who listen well thus create trusting relationships with their employees. They promote job satisfaction, employee loyalty and performance. Good listening reduces the risk of burnout. The book provides tips for managers to improve their listening skills and thus lead more effectively.

Unfortunately, self-perception and the image of others often diverge greatly: those who believe themselves to be good listeners are often perceived quite differently by others. This makes critical self-reflection, external feedback and practice all the more important. The book provides a variety of suggestions for this.