"Say what you mean and mean what you say." Advice doesn't get any better than this. But these pure and simple words of wisdom are often devilishly difficult to put into practice. Here's a guide to communication with a vital difference: an emphasis on emotional effectiveness. Jack Griffin, a prominent author in Prentice Hall Press's "How to Say It" series, believes the key to getting any message across with impact is finding its heartline: the surest route from logic to emotions, from head to heart. Whether the object of conversation is a boss, colleague, lover, spouse, child, parent, friend, or stranger, How To Say It From The Heart opens the way to speaking with conviction, sincerity, and compassion. Among many common yet profoundly personal challenges, chapters cover: apologizing from the heart; expressing heartfelt thanks and appreciation; providing truly constructive criticism--and real encouragement; offering meaningful sympathy and condolence; extending genuine congratulations--without jealousy; welcoming newcomers--whether employees, customers, or neighbors; dealing with emotionally-charged issues, including death.