This book teach you how to work with difficult litigants and overcome the hidden barriers that frustrate settlements. You will learn to:





Mediate effectively between parties who refuse to talk with each other;

Deal with insulting first offers, backward steps, and other adversarial tactics;

Influence how parties assess their legal case;

Add value and respond to hidden emotional obstacles;

Apply specialized tactics to overcome impasses


65 linked video excerpts featuring leading mediators will take your understanding beyond the printed page, showing how to apply these techniques in actual cases.