Letters are making a comeback - they have greater impact - and are more successful than emails. Recipients take them more seriously and respond to them in greater detail. The fact is that younger generations have found this to be true, but have no grounding in writing them. In this book you are provided with specimen letters and paragraphs to cover almost any situation. This is the springboard that will be used to get more difficult communication jobs done. This is the book that gets the results you want.