The Competent Leader: 19 Critical Skills Any Manager or Supervisor Must Know - Supervisors today face far greater challenges than ever before. To successfully work with employees and excel in your role, you need a whole new set of skills. The new edition of The Competent Leader concentrates on the relationship-building skills you need to be a stronger and more competent leader from communicating and delegating to coaching and motivating, hiring and leading and beyond. This book answers the questions supervisors are asking today including: How can I better manage my time? Will an open door policy improve communication with employees? What should I delegate and what should I do myself? Is there a secret to correcting negative behaviors? How should I prepare for a performance review? Should I confront conflict or let employees work it out on their own? Light on theory and heavy on practical suggestions that work, The Competent Leader shares what the authors, both consultants, are hearing and learning everyday in the field. This is a book you'll want to read because it's written in easy-to-understand language and organized in an easy-reference format. At the end of each chapter are 10 tips that will boost your confidence and add to your skill set. Also included are a variety of self-assessments, checklists, worksheets and comparison graphs to help you not only understand and master these new skills, but apply them in today's competitive business environment and thrive.