Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:



Identify and master emotions
Master the story
Promote positive behavior
Achieve Rapport
Control your response
Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.