In this unique and timely book, Dr. Lisa B. Fiore and Dr. Catherine Koverola explore and illuminate the tensions between faculty and administrators that have become ubiquitous in higher education and which cause conflicts that may adversely affect students and the institution. The authors harness their extensive professional expertise in cross-cultural communication and education, their years of personal experience working through conflicts in higher education, and their collaborative research to provide a guide for building trust and productive relationships.

With an approach anchored in intercultural theory and practice, the authors lay a foundation upon which readers can build new understanding about the "other" constituents with whom they work. Practical tools such as case studies, sample scripts, discussion points, and resources will resonate with faculty and administrators at colleges and universities, as well as aspiring higher education practitioners.

Readers will immediately recognize universal themes and scenarios and will appreciate the authors’ straightforward approach that will translate into tangible, meaningful changes in their professional relationships. This book moves discussions forward, from argumentation and resentment to positive behavior change that grows from a place of trust and mutual respect.