Allan Fels has never been one to shy away from a fight, whether it is taking on the big end of town, transforming cartels and monopolies or challenging low paid workers being ripped off. During his twelve years as Australia's competition watchdog, he took on banks, airlines, supermarkets, fuel companies and big telcos to make sure Australians were getting a fair deal. Since leaving the ACCC, Fels has continued to champion the underdog. He has used his wily political skills and media savvy to get the job done. In Tough Customer Fels opens up about how his family has coped with daughter Isabella's schizophrenia, what it was like being sacked at 74, and what thirty years of dedicated public service has taught him.