Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selec, Følstad, Asbjørn (ed.); Araujo, Theo (ed.); Papadopoulos, Symeon (ed.); Law, Effie L.-C. (ed.); Luger, Ewa (ed.); Goodwin, Morte, Springer

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Chatbot Research and Design : 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selec

Asbjørn Følstad (ed.), Theo Araujo (ed.), Symeon Papadopoulos (ed.), Effie L.-C. Law (ed.), Ewa Luger (ed.), Morte Goodwin

49,60 €

Springer
Sivumäärä: 219 sivua
Asu: Pehmeäkantinen kirja
Julkaisuvuosi: 2021, 03.02.2021 (lisätietoa)
Kieli: Englanti

This book constitutes the proceedings of the 4^th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

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