Every day dozens, if not hundreds, of people confront us at work, at the store, in our communities and online. This helpful and inspiring book provides a technique for readers to peacefully communicate with the growing number of high-conflict people within society.Billy Eddy has successfully written 5 other books about communicating with high-conflict people, including: BIFF; It's All Your Fault! and High Conflict People in Legal Disputes. Billy Eddy co-authored SPLITTING with Randi Kreger, author of Stop Walking on Eggshells that has sold approximately 500,000 copies. Billy Eddy is an international expert on managing disputes among high-conflict personalities. He has trained management, small business and human resource professionals in 5 countries, including:Employee Assistance Professionals AssociationIntel Corporation Human Resource DepartmentInternational Ombudsman AssociationU.S. Ombudsman AssociationMt. Royal University Human Resource DepartmentInfluential Women Executives' Group, Orange County, CAAssociation for Conflict Resolution, Workplace Section TeleseminarsRailcorp National Railroad, Human Resource Professionals Training, Sydney, AustraliaFederal Executive Board, Los Angeles, CAWorker's Compensation Board, Alberta, CanadaUnited States Navy Medical Center San DiegoMesa Vista Psychiatric Hospital Kaiser Permanente Southern California Medical GroupAmerican Bar Association Health Law Section ConferenceMedical College of Wisconsin