"People who oversee, minister, lead worship, guide, welcome, manage, market, promote and maintain cathedrals will find this book an indispensable treasure. It is aware of the awesome complexity inherent in cathedral life but it doesn’t duck the issues: its clear-eyed focus is on the way people experience cathedrals and how these extraordinary holy places can speak and connect with all the diversity represented by the people who come to them. In a spiritually-hungry age, this book shows us howto recognise and meet that hunger. This book will be required reading for all us “insiders” trying to invite and signpost access to holy ground."

- The Very Reverend Adrian Dorber, Dean of Lichfield, Chair of the Association of English Cathedrals