Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.

Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.

This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more.

Learning Goals

Upon completing this book, readers will be able to:

• Exercise positive conflict management and resolution skills
• Understand why communication is essential to interpersonal relationships
• Question the thoughts, feelings, and behaviors about conflict they have experienced in the past