Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying excel-based computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.