Whether in an organisational, state, national or global context, the topic of managing diversity is central to issues and tensions arising through workforce trends. Over the past two to three decades, organisational researchers and practitioners have been drawn to examine individual and organisational outcomes of diversity, with 'managing diversity', 'valuing diversity' and 'diversity as a competitive advantage' becoming quite well-known phrases. Nevertheless, there has been a scarcity of examination of the content, goals and effectiveness of diversity training in organisations