Caterpillar, Rust Belt company, Old Line Industry. Bad labor relations with an aggressive union. Losing billions of dollars. All this was true, until the author, Jim Despain, took over the reins and instituted his Management by Human Values approach. Human values? What kind of mush is this? Well, read this book and find out how simple values like respect, empowerment, civility and an open dialogue between employees and management turned this troubled rust belt dinosaur into a highly profitable monster with exemplary labor relations and stellar numbers.