Today's technical professionals need to reach audiences and collaborate on projects across borders of culture, language, and technology and expertise. This versatile, highly readable text encourages students to think critically in a changing environment, with the goal of communicating successfully with people who may not share their values, approaches, or knowledge base. Through descriptions, cases, and special feature boxes, the text provides strategies and guidelines for communicating effectively and for enjoying the challenges of such communication. Information design in a global context is emphasized throughout.