This new edition has been comprehensively updated to include
new information on the latest clinical evidence, national
guidelines, and from the recent medical literature:


* all existing cases have been revised

* many new cases have been added, including telephone
consultation, home visit, dealing with a patient with a hearing
impairment, and a consultation with more than one person

* the key national guidelines have been summarised within
the appropriate case


The first two editions have helped thousands of candidates
through the CSA exam in the last 6 years. The original approach has
therefore been retained so the book continues to offer readers a concise
`need-to-know' guide to passing the CSA, with the emphasis on successfully
completing a case in the allotted ten minutes using a structured
consultation framework that works.


The aim of the book is to leave exam candidates with more
time to concentrate on passing the CSA exam itself.