"Would You Have Surgery Where You Work?" I've asked this question numerous times in various facilities across the country. Each time only about 3% of the staff will raise their hands. The other 97% of the hands remain lowered. This is more telling (and more frightening) than the best surveyor's report! We are so much better than 3%. No one comes to a hospital to try and get worse. They come to get better. CSPD gets to help and be a part of that. This book is to help CSPD leaders with tools, tips, and a few stories to help along the way!