In an era when companies are competing based on service, manners are much more than a social nicety -- they're a crucial business skill.

Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In fact, good manners are good business.

Power Etiquette provides quick guidance on such pertinent and timely topics as:



telephone, e-mail, and Internet etiquette
table manners
grooming and business dress
written communications
gift giving
resumes and interviews
making introductions
public speaking
networking

This no-nonsense "manners reference" refreshes you on everyday etiquette and makes sure you're on your best behavior.