Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.

Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.

Contributions by: Linda Edison, Judy DeLucia, Sheila Lombardi, Carmelita Clayton, Anthony Winckowski