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This handbook includes all the underpinning knowledge for the mandatory and non-skills optional units of the Administration NVQ Level 3 award. Office-style individual and group tasks help prepare students for the problem-solving and decision-making skills required at this level.

The Administration NVQ standards for the Level 3 award changed in January 1995. This new edition includes all the underpinning knowledge for the mandatory and non-skills optional units. Office-style individual and group tasks help prepare students for the problem-solving and decision-making skills required at this level.