"One of the key features of outcomes focused regulation is the expectation that everyone working in a law firm will demonstrate ethical and professional behaviours. The principles of the SRA Code of Conduct 2011 underpin all aspects of practice. Not only do solicitors need to be aware of their professional conduct duties, but all other members of the firm, regardless of job title or qualification, must also understand the principles. Getting this wrong can not only damage a firm's client relationships, but it can also lead to legal/regulatory action, professional indemnity implications, and loss of reputation. Compliance and Ethics in Law Firms is a practical book which can be used by everyone who works in a law firm as it provides both a useful reminder of essential requirements for solicitors and an introduction to conduct, ethics and compliance obligations for non-legally trained members of the firm."