Lean, Total Quality Management, Process Improvement. If you're in the business world you've undoubtedly heard these terms - from your supervisor, from a client or from someone talking shop in the breakroom. Perhaps you have a decent understanding of these concepts, or maybe you have absolutely no idea what they mean. What's most significant is that you know they are important, that they are not just business buzzwords. You understand that it is critical to your career that you understand these concepts - that's why you are here