This engaging presentation takes the audience on a journey where they are challenged to follow Michael Brown's fresh customer service message to treat the employee as number one, and the customer as number two, in order to get customers for life. Brown's proven strategies, frontline experiences, and real-life stories show how the face of customer service has turned into un-empowered and ill-equipped employee on the frontline. Tested and proven solutions are shared leaving the audience motivated and empowered to change the face of their customer service experience to ensure it will be world-class. This is a live recording of a webinar. Approximate running time: 63 minutes.