A friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office

Communicating Effectively For Dummies shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:



Learn how to become an active listener
Accentuate the positive in negative situations
Find win-win solutions for conflicts
Stay on track when writing e-mails and letters
Handle presentations, interviews, and other challenges
Speak forcefully and assertively without alienating others

This friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles:



Becoming aware of your own assumptions
Dealing with passive-aggressive communicators
What to say to help someone open up to you
Communicating through eye contact and body language
Maintaining a positive attitude
Dealing with sensitive issues
Effective conflict resolution models
When to use e-mail, the phone, or a face-to-face meeting
Dealing with angry customers
Coaching your staff to communicate better

In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of Communicating Effectively For Dummies, you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.