Emotion at work has recently grabbed the attention of both researchers and practitioners working in the field of organizational psychology. As the limitations of the concepts of stress and satisfaction become more apparent and jobs in the service and human service sectors make increasing demands on employees' emotional displays, new questions are being asked about feelings in the workplace. What is the nature of emotion at work? How is it relevant to work? What kinds of emotional displays do employers have to deal with? How do these emotional demands impact on workers? This special issue addresses these and other key issues in the field.