The significance of facilities management, as a means of handling non-core business services, is now being recognised. This book offers a progressive view of how facilities management applies to organisations of all kinds, focusing in particular on the issues of customer satisfaction and value for money.

It bridges the gap between a theoretical treatment of the role of facilities management in supporting the core business of an organisation, and its implementation. It deals with the issues which all practitioners should consider before embarking on a particular plan.

The question of whether or not to outsource, health and safety issues, contract administration, service performance and measurement, and public-private partnerships are all given detailed treatment. Practice points and checklists are used to reinforce the many issues raised in the text.