In this unique, first-of-its-kind look at an increasingly popular educational model–the newcomer program–author Brenda Custodio brings over 25 years of ESL experience and nine years of newcomer program development to this practical resource. In it she shows what’s needed to design and implement the program, prepare the site, develop the curriculum, interview and hire staff, and continually build a constantly evolving, successful newcomer program based on learners’ needs.