For the last four years, Breeding has conducted an online survey to measure satisfaction with multiple aspects of the automation products used by libraries. In this issue of Library Technology Reports Breeding and Yelton take a deeper look at the survey data, including an expansion of findings based on the 2010 iteration, an examination of trends seen across the four years, and additional analysis not previously published. The survey data have been extended with additional fields that provide the opportunity to separate the findings into categories that show some interesting trends not otherwise apparent. Brief interpretative narratives help place the data in context.

In this Report, the authors

Explain the basis and origins of the survey and what it attempts to measure
Examine the qualitative data to find themes and trends
Break down the data quantitatively by library size, library type, and more
Provide profiles of different vendors and how they are reflected in the survey data