Ways managers can make SAP work for them This book details the key business principles that enable readers to obtain the most value from their investment in SAP R/3. Featuring proven field results, real-world examples, assessment worksheets and checklists, it shows readers how to balance the financial, process and communications aspects of SAP implementation. Readers will use this book to optimize SAP in all of the organization's operations: finance, process, and communications. This book responds to recent criticisms regarding Enterprise Resource Planning (ERP) systems like SAP, which is that the return on investment on these expensive systems is low. With this book, managers can plan how SAP can be optimized from its earliest implementation.