Beautifully designed with a wealth of full-color photos and illustrations, this highly readable text offers a step-by-step presentation of the basic clinical procedures used by phlebotomists in a wide variety of healthcare settings. It thoroughly prepares students to become certified phlebotomists, examining their role in the field today, and exploring such areas as ethics, legal issues, communication, equipment needs, laboratory tests, collection techniques, and safety. Clear descriptions of clinical topics make this an excellent reference for students and practicing phlebotomists who wish to pass a national certification exam.