John Wiley & Sons Sivumäärä: 160 sivua Asu: Pehmeäkantinen kirja Julkaisuvuosi: 1999, 24.09.1999 (lisätietoa)
Go straight to the source and solve the problem!
More and more often, trainers are expected not only to provide training as a solution to a problem, but to indentify the problem in the first place. This book is your guide to meeting this increasing demand.