Systems deployment within a healthcare setting is extremely challenging. Fortunately, tools are available to achieve success and satisfy your user and non-user stakeholders. Technology consultants Blander and Bergeron get practical as they discuss roles and responsibilities of the deployment and solutions managers and the tools and information you need to:



Define expectations of the people, process and product



Increase clinician acceptance of a new system

Get more stakeholder value from a new product deployment

Make appropriate purchasing systems for product deployment and customer support functions

Develop and implement appropriate hiring and resource allocation strategies

Manage an effective pilot study

Train end users

Maintain and support a new system. 2004.