Using a developmental, hands-on approach, this text/workbook helps students master the basic English skills that are essential to write effective business correspondence, to recognize language errors, and to develop decision-making and problem-solving skills. Its step-by-step focus and unique industry-specific format encourages students to review, reinforce, and apply their knowledge in situations that relate directly to the workplace. From the very beginning of the book, students are continually involved in the learning process through a wide variety of drills, exercises, case problems, and assessment activities that help them progress from a novice level of writing to a stage where they are confident in expressing their ideas.