Here's the book you need to prepare for Microsoft's new MCDST exams 70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System.

This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:



In-depth coverage of all exam topics

Practical information on supporting users and troubleshooting applications

Hundreds of challenging review questions

Leading-edge exam preparation software, including a test engine and electronic flashcards



Authoritative coverage of all exam objectives, including:

Exam 70-271:



Installing a Windows Desktop Operating System

Managing and Troubleshooting Access to Resources

Configuring and Troubleshooting Hardware Devices and Drivers

Configuring and Troubleshooting the Desktop and User Environments

Troubleshooting Network Protocols and Services



Exam 70-272:



Configuring and Troubleshooting Applications

Resolving Issues Related to Usability

Resolving Issues Related to Application Customization

Configuring and Troubleshooting Connectivity for Applications

Configuring Application Security



Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.