Our business environment is one of record pace and quick productivity. Technology has enabled us to communicate and produce in a way we never thought possible. However, as we move through our careers, it's still important to slow down and remember that it always pays to have good manners. Business Etiquette and Protocol is designed for today's high-speed professionals who value the human element in achieving business success. Business Etiquette and Protocol is one title in the Professional Development Series by South-Western. This series is the perfect resource for learning the non-technical strategies and tactics needed to compete in today's business world.