Very few buildings finish on time or at the right price, and clients often criticise the fact that the finished building is not what they expected. Poor communication between the parties at one or more stages of the construction process seems to be the cause, and improved briefing practice has long been recognised as one important area where such communication could be improved.

This book examines the briefing process to understand its strengths and weaknesses and the problems involved, draws on the experience of other disciplines and industries, and identifies best practice and purpose innovations in the briefing process. It is strongly industry oriented while drawing on sound research.