The outcome will be different according to how you approach each situation. Will you be aggressive and angry, sit back and wait, or be assertive and effective.

Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable, successful people need to be assertive.

Assertiveness At Work is in a class of its own in demonstrating clearly and comprehensively how assertiveness can help individuals and add value to a business.