Purdue University Press Sivumäärä: 277 sivua Asu: Pehmeäkantinen kirja Painos: 3rd edition Julkaisuvuosi: 2007, 28.11.2007 (lisätietoa) Kieli: Englanti
This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies