This is a concise, up-to-date introduction to case management for all nurses. It presents today’s best practices for coordinating care and engaging interdisciplinary teams to deliver patient-centered care with active involvement from patients and families. Drawing on Institute of Medicine recommendations, it covers issues ranging from self-management to evidence-based practice, quality improvement to informatics. Section I clearly describes case management, and explains the case manager competencies, roles, responsibilities, tools, and ethical and legal obligations. Section II’s unique Case Management Reader brings together current literature on case management issues ranging from costs to chronic illness. Critical thinking questions follow every article. Some additional features include:

• Institute of Medicine current recommendations
• Coverage of clinical pathways–and other advanced tools available to the case manager
• Questions and Activities–promoting effective discussion and application of the book’s concepts
• Realistic cases—at the end of each chapter
• Up-to-date Internet links–connecting to current information from government, professional organizations, and other sources
• Complete glossary—presenting today’s common case management terminology
• Visual presentation–including exhibits, boxed information and figures