Master the details of IT technical support as best-selling authors Andrews, West and Dark explain how to work effectively with users as well as how to install, maintain and troubleshoot computer software in this leading COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare you for the 220-1002 certification exam. Each chapter covers core and advanced topics while emphasizing practical applications of the most current technology, techniques and industry standards in IT today. You learn by doing with this edition's expanded coverage of the latest security, Active Directory, operational procedures, basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test prep and interactive activities to prepare you for a role as a professional IT support technician.