This book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness.



This second edition retains the features that have made Administration and Management in Criminal Justice: A Service Quality Approach successful while adding additional research and information on issues in managing and administrating agencies in criminal justice. Additionally, the court cases that effect policy, procedure, ethics, and liability in criminal justice agencies have been updated.


All chapters include updated career highlight boxes to encourage students to think about the variety of careers in criminal justice. Each chapter ends with a case study, which has been updated in many chapters, and chapter review questions that reflect new or continuing concerns faced by criminal justice managers. All chapters include "In the News" boxes derived from current news and events in criminal justice administration and tables and graphs that relate the material to theory and research.