Knowledge Management - A Strategic and Operational Process Approach
Knowledge management courses are growing at all levels, with more and more institutions coming on stream. This text is the first to present an integrated view of knowledge management by detailing context, strategies, systems and processes. It fuses academic rigour with accessibility and a pragmatic focus, driven by the need to address key challenges facing managers in the field. Above all it links the operational processes of knowledge management to organizational contexts and business strategies, in order to produce clear performance outcomes.