Tim Russell | Akateeminen Kirjakauppa

Giving effective feedback is one of the key skills a trainer must master in order to maximize the effect of training and development. With detailed advice on providing the wide variety of types of feedback needed, this new edition includes practical advice on the role of debriefing, on and off-the-job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book seeks to demonstrate how to give effective feedback with tact and show how to deal with defensiveness.