If you want to learn the keys to great supervisory management, or if you want to help someone else improve their skills then this very practical book is exactly what you need. This important book is ideal for anyone thinking of starting out on a supervisory career, or anyone new to supervision or management who may not have had any formal guidance or training. It looks at the whole range of skills needed for effective supervision of staff and processes, and presents a logical, effective and highly practical way to develop these skills. This book not only looks at what the supervisor does and could do, but it also provides the exercises, checklists, self evaluations and reminders to make an immediate impact. These tools are found following each chapter and are a great way to focus the ideas of the chapter in ones mind. The content focuses on those matters that are of direct relevance to the daily performance of a working manager/supervisor in his or her job and provides the exact steps to immediate improvement. The book will be useful for already established managers and supervisors and anyone newly promoted to supervisory level. It covers the full range of important topics including leadership and supervision, team organization, planning and control, problem solving, communications, time management, delegation, human relations and more.