Robert G. Murdick | Akateeminen Kirjakauppa

Haullasi löytyi yhteensä 3 tuotetta
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SERVICE MANAGEMENT AND OPERATIONS

Cengiz Haksever; Barry Render; Roberta S. Russell; Robert G. Murdick
(1999)
Kovakantinen kirja

117,30 €

SERVICE MANAGEMT& OPERATNS&POM WIN VER2 PKG

Cengiz Haksever; Barry Render; Roberta S. Russell; Robert G. Murdick
(1999)
Pehmeäkantinen kirja

123,80 €

QUALITY, RELIABILITY&PROCESS

Norbert L. Enrick; Delmar W. Karger; Robert G. Murdick
INDUSTRIAL PR INC (1985)
Kovakantinen kirja

86,90 €

Service Management and Operations

Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick

117,30 €

Sivumäärä: 608 sivua
Asu: Kovakantinen kirja
Painos: 2. painos
Julkaisuvuosi: 1999, 16.11.1999 (lisätietoa)
Kieli: Englanti

for undergraduate and graduate courses in Service Management or Service Operations Management.

This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.

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