This hands-on guide is the definitive tool for physician leaders and health care administrators who want to improve quality and financial performance. Clinicians Steven Isenberg and Richard Gliklich lead a team of experts-including foremost health care economists Uwe Reinhardt and May Tsung-mei Cheng-charting a course for change that will increase patient satisfaction, create competitive advantage, improve the quality of patient care, and ultimately revolutionize the health care industry.





"At last! Physicians and economists have teamed up to demonstrate that sharing knowledge not only makes common sense, but is profitable. Read this book for a glimpse at the evolving structure of ambulatory health care delivery systems."--Richard Blanchette, founder, Professional Association of Health Care Office Managers