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Micah Solomon | Akateeminen Kirjakauppa

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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
McGraw Hill (2023)
Kovakantinen kirja
29,90
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Computer Forensics JumpStart
Micah Solomon; Diane Barrett; Neil Broom
John Wiley & Sons (2004)
Pehmeäkantinen kirja
26,90
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ostoskoriin kpl
Siirry koriin
The Book Bandit - Mystery of the Missing Books
Micah Groberman; Ivan Solomon
FriesenPress (2018)
Kovakantinen kirja
51,80
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ostoskoriin kpl
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The Book Bandit - Mystery of the Missing Books
Micah Groberman; Ivan Solomon
FriesenPress (2018)
Pehmeäkantinen kirja
36,40
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
HarperCollins Focus (2012)
Kovakantinen kirja
22,70
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ostoskoriin kpl
Siirry koriin
The Heart of Hospitality - Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon
Select Books Inc (2016)
Kovakantinen kirja
50,80
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ostoskoriin kpl
Siirry koriin
Ignore Your Customers (And They'll Go Away)
Micah Solomon
Select Books Inc (2018)
Kovakantinen kirja
47,70
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
High-Tech, High-Touch Customer Service - Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
HarperCollins Focus (2018)
Pehmeäkantinen kirja
21,50
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
The Heart of Hospitality - Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon; Herve Humler
Select Books Inc (2019)
Pehmeäkantinen kirja
17,00
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ostoskoriin kpl
Siirry koriin
Ignore Your Customers (and They'll Go Away)
Micah Solomon
HarperCollins Leadership (2020)
Kovakantinen kirja
52,10
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ostoskoriin kpl
Siirry koriin
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
HARPERCOLLINS LEADERSHIP ON BR (2020)
Digitaalinen tallenne, määrittelemätön
77,00
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ostoskoriin kpl
Siirry koriin
Ignore Your Customers (and They'll Go Away)
Micah Solomon
HarperCollins Leadership (2021)
Pehmeäkantinen kirja
20,80
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
High-Tech, High-Touch Customer Service - Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
Julkaisija: Gildan Media Corporation (2013)
CD-äänilevy
64,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
High-Tech, High-Touch Customer Service - Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
Julkaisija: Gildan Media Corporation (2013)
CD-äänilevy
64,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
High-Tech, High-Touch Customer Service - Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
Julkaisija: Gildan Media Corporation (2013)
CD-äänilevy
64,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Can Your Customer Service Do This? - Create an Anticipatory Customer Experience That Builds Loyalty Forever
Micah Solomon
Julkaisija: McGraw Hill-Ascent Audio (2023)
CD-äänilevy
80,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Exceptional Service, Exceptional Profit - The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri; Micah Solomon
HarperCollins Focus (2010)
Kovakantinen kirja
21,50
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Exceptional Service, Exceptional Profit - The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri; Micah Solomon
Gildan Media Corporation
CD-äänilevy
107,80
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Exceptional Service, Exceptional Profit - The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri; Micah Solomon
Gildan Media Corporation
CD-äänilevy
60,10
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Exceptional Service, Exceptional Profit - The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri; Micah Solomon
Julkaisija: Gildan Media Corporation (2014)
CD-äänilevy
64,20
Tuotetta lisätty
ostoskoriin kpl
Siirry koriin
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
29,90 €
McGraw Hill
Asu: Kovakantinen kirja
Julkaisuvuosi: 2023, 31.10.2023 (lisätietoa)
Kieli: Englanti
Today’s most sought-after “customer service sleuth” and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty
  
Customer service done right is one of today’s most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.

Inside, you’ll find the long-hidden secrets and proven hands-on methods for:

• Applying the "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement.
• Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off.
• Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery.
• Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.
• Making the right moves to keep your company popular on social media by gently winning over your critics even before they post. 
• Creating and providing customer service training to your workforce—yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program.

By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you’ll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)




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Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Foreverzoom
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ISBN:
9781264825516
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