Melvin L. Silberman | Akateeminen Kirjakauppa

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Participant?s Workbook   from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns