Covering a wide range of issues pertaining to student records management, this book will be of interest to both novices and seasoned professionals who work in a variety of offices at colleges and universities: Admissions, Records and Registration, Enrollment Services, Financial Aid, Veteran Affairs, International Students programs, Athletics, and Information Systems. Chapters written by experts for the forward-thinking higher education administrator cover: ethical practice; confidentiality of student information (including in an electronic record-keeping environment); compliance with the Americans with Disabilities Act; certification of eligibility for veterans' benefits; unleashing human potential in the workplace; training in an automated systems environment; certification of academic eligibility for athletics participation; disaster preparedness and recovery; interpreting foreign academic credentials; and the impact and use of technology in the management of records and provision of services to students.